da99st Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how da99st collects, uses, and keeps your information secure.
da99st ("we", "our", "platform") operates a trusted online entertainment platform for players in Bangladesh. This Privacy Policy ("Policy") sets out our commitment regarding the collection, processing, storage, and protection of personal information of users of the da99st website and all related services.
By using our services, you agree to all the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services and contact us with any questions.
da99st provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.
1 What Information We Collect
We collect the following types of information during registration and use of the da99st platform. Only the information that is necessary is collected in each case.
Personal Identity Information
We collect the following information when you create an account:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport number (for KYC verification)
Usage and Activity Information
Information collected automatically during platform use:
- Login time and date
- Game play history and statistics
- Deposit and withdrawal transaction details
- Bonus usage information
- Session duration and page visits
- Device type and operating system
Technical Information
Technical information collected for security and service improvement:
- IP address
- Browser type and version
- Cookies and session data
- Referral URL
- Connection time and speed
Financial Information
Financial information required for processing transactions:
- bKash / Nagad / Rocket / Upay account number (partial)
- Deposit and withdrawal amounts and dates
- Transaction reference number
- Balance history
Full bank card numbers or PINs are never stored.
2 How Your Information Is Used
da99st uses your information only for legitimate and specific purposes. We follow strict policies against misuse or unauthorized use of your information.
2.1 — Service Delivery and Operations
- To create, verify, and manage your account
- To complete age verification (confirming 21+) and the KYC process
- To process deposit and withdrawal transactions
- To provide gaming services and bonuses
- To provide customer support
2.2 — Security and Fraud Prevention
- To detect unauthorized access to accounts
- To prevent fraud and money laundering
- To enforce responsible gaming guidelines
- To maintain the overall security of the platform
2.3 — Improvement and Personalization
- To improve the quality of services
- To personalize the user experience
- To provide relevant promotions and offers
- To identify and resolve service issues
2.4 — Legal and Regulatory Obligations
- To comply with applicable laws and regulations
- To maintain records for dispute resolution
- To comply with court orders or government directives
- To conduct audits and compliance reviews
3 Information Storage and Security
Security Measures
da99st uses industry-standard technology to protect your information:
- SSL/TLS encryption protocol — all data transfers are encrypted
- Database encryption — stored information is kept in encrypted form
- Two-Factor Authentication facility
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Restricted staff access — only authorized staff can view information
Data Retention Period
Different retention periods apply to different types of information:
- Account information — for as long as the account is active and for the applicable legal period after closure
- Transaction records — minimum 5 years (as required by law)
- Customer support conversations — up to 3 years
- Log files and technical information — maximum 1 year
- Marketing consent information — until you withdraw your consent
After the specified period, information is securely deleted or anonymized.
4 Information Sharing and Disclosure
da99st does not sell or rent your personal information to third parties. However, limited information may be shared in specific circumstances.
4.1 — Authorized Third Parties
Information may be shared in the following cases:
- Payment processors: bKash, Nagad, Rocket, Upay — only the information necessary to complete transactions
- Game providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming receive only the minimum information needed to operate games
- Technology service providers: For hosting, cybersecurity, and analytics services
- KYC verification services: Regulated partners for identity verification
4.2 — Disclosure Under Legal Obligation
da99st may disclose information when legally required in the following circumstances:
- Under a court order or a lawful request from a law enforcement agency
- Under a government directive related to national security
- In compliance with anti-money laundering (AML) or counter-terrorist financing laws
- In emergency situations to protect the life or property of a user or others
4.3 — What Never Happens
- Your information is never sold to third parties for marketing or advertising
- Information is not shared with unrelated organizations without your consent
- Information is not sent to third-party data brokers
5 Cookies and Tracking Technology
5.1 — What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. da99st uses cookies for the following purposes:
- Essential cookies: Login sessions, security tokens — essential for the website to function
- Functionality cookies: Language preferences, theme settings — to remember your personal settings
- Analytics cookies: Page usage statistics — for service improvement
- Security cookies: Detection of fraudulent activity
5.2 — Cookie Controls
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some website features to not work properly, such as maintaining your login session.
By continuing to visit our website, you are consenting to the use of necessary cookies.
6 Your Data Rights
da99st believes you should have full control over your own data. That is why we ensure the following rights.
Right to Access Data
You can request a copy of all personal data we hold about you at any time. We are required to provide it within 30 days.
Right to Correct Data
If any of your stored data is incorrect, you can request a correction. Many details can be updated directly from your account profile.
Right to Delete Data
In certain circumstances you can request that your data be deleted. However, some data may need to be retained to meet legal retention obligations.
Right to Restrict Processing
In certain circumstances you can request that processing of your data be limited, such as during a dispute about the accuracy of that data.
Right to Data Portability
You have the right to receive your data in a commonly readable format (such as CSV) so that you can transfer it to another service if needed.
Right to Object
You can object at any time to your data being used for marketing purposes. Marketing communications will be stopped as soon as your request is received.
How to Exercise Your Rights
To exercise any of the above rights, contact us via live chat or email. We will verify your identity and respond within the set timeframe.
We generally respond to your request within 30 days. For complex matters, the time may be extended, in which case you will be informed in advance.
7 Third-Party Services
7.1 — Sharing Data with Game Providers
Games on the da99st platform are operated by international game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. These providers receive only the minimum data necessary to manage game sessions. All such providers follow their own privacy policies.
7.2 — External Links and Services
If our platform contains links to third-party websites, those sites follow their own privacy policies. da99st is not responsible for the privacy practices of these external sites.
7.3 — Payment Gateway Security
When transacting via bKash, Nagad, Rocket, or Upay, your payment details are sent directly to those payment providers' secure servers. da99st never stores your full payment account credentials. Payment providers comply with PCI DSS and Bangladesh Bank guidelines.
8 Special Protection for Payment Data
Financial data is highly sensitive. da99st applies a special layer of protection for this data that is much stricter than for general data.
8.1 — Protection of Financial Data
- All financial transactions are transmitted via 256-bit SSL/TLS encryption
- bKash / Nagad / Rocket / Upay PINs or passwords are never stored on da99st servers
- Payment numbers are stored in partially masked form (example: 018×× ××× ×678)
- Unusual transaction activity is monitored automatically
- Additional verification is required for large transactions
8.2 — Minimum Deposit and Withdrawal
On the da99st platform the minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800. Withdrawal funds typically reach your account within 10–45 minutes. This transaction data is stored securely and can only be viewed by you and our accounts team.
9 Changes to This Policy
9.1 — Notice of Changes
da99st reserves the right to update this privacy policy at any time. If any significant changes are made, we will:
- Send a notification to your registered email address
- Display a notice when you log in to the platform
- Update the "Last Updated" date at the top of this page
9.2 — Effect of Changes
If you continue using the platform after the updated policy is published, you will be considered to have agreed to the new policy. If you do not agree to the new policy, you can request to close your account at any time.
We recommend that you visit this page regularly to stay informed about the latest version of the policy.
10 Contact Us
If you have any questions, concerns, or requests regarding your data or this privacy policy, do not hesitate to contact us. da99st's privacy team is ready to answer all your questions.
Ways to Contact Us
For privacy-related requests, please include the subject "Privacy Request" in your email. We will respond as soon as possible after verification.
Related Policies
Along with this privacy policy, you are encouraged to read the following pages:
- Terms and Conditions — Overall terms of service use
- Responsible Gaming — Safe gaming guidelines
- About Us — Introduction to the da99st platform
- FAQ — Answers to frequently asked questions